Position in the organizational chart:
Under the responsibility of both Support and Production Managers.
Main mission:
You will ensure support for our customers and manage the preparation of the systems (Hardware & Software).
Tasks:
- To handle our system's park, assist our customers/users and conduct maintenance operations of level 1 and 2.
- To give feedback to the development teams.
- Preparation of ordered systems.
- Control of the equipment.
- Equipment configuration.
- System's installations at client's locations (business trips).
Internal and External Relationships
- Technical service
- Support service
- IT development department
- Logistic service
- Clients
- Suppliers
Evolutions
- Handle customer relationship
- Create a diagram of audiovisual cabling
- Apply installation and maintenance techniques of the equipment
- Conduct assistance interviews over the phone
- Diagnose and solve computer-related issues
- Computer science
- Technical environment of an information system
- Electronic systems
- Microsoft/Mac systems
- Audio-visual sector
- Fluent in English
- TeamViewer
- Two-year-minimum experience as an IT technician.
- diploma in computer science (Bac+2)
- Autonomy
- Reactivity
- Versatility
- Rigor
- A good organisation
- Relational qualities
- Stress management
- An analytical mind